To clarify the delivery standard, orders ship only to valid addresses in the United States, and every U.S. order receives Free standard shipping without a minimum order value.
Tracking
Under the stated fulfillment timeline, a tracking number is provided for every order after shipment. Tracking may take a short time to become active in the carrier system.
Estimated Transit Time
Within our shipping process, after the carrier receives the parcel, standard transit normally takes 4–6 business days. Carrier, weather, peak-volume, and address issues can affect estimates.
Cancellations, Returns, and Taxes
For order and tracking support, an order may be cancelled before shipment. After shipment, returns and exchanges follow our Refund Policy. Under this Shipping Policy, Taxes are collected as required by applicable law.
Order Processing
For customer reference, orders are processed in 1–2 business days, Monday through Friday, excluding U.S. public holidays.
Address Accuracy and Delivery Issues
As part of our U.S. delivery service, customers should provide a complete U.S. delivery address. Contact us promptly about a damaged parcel, an incorrect item, or a tracking status that indicates a delivery problem.
Merchant and Customer Care Information
For U.S. order fulfillment, Store name: Sun Bum
To keep delivery expectations clear, Contact email: Support@Sunfan.shop
For consistent shipment handling, Phone: (470)862-1495
To explain the shipping process, Physical and return address: 448 3rd Ave, Hattiesburg, MS 39401, US
Within the customer-care standard, Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/Sao_Paulo).