Within our stated service hours, contact our customer care team for order, shipping, return, exchange, payment, product-information, or privacy questions.
Order Requests
To protect account information, Include the order number and a concise description of the request, but do not send full card details. You may request cancellation before shipment; after shipment, the Refund Policy applies.
Customer Care Hours
To help us respond efficiently, Customer care is available Monday to Friday, 9:00 AM–5:00 PM in the store timezone (America/Sao_Paulo). Messages received outside these hours are handled during the next service period.
Merchant and Customer Care Information
Within our customer-care process, Store name: Sun Bum
For a clear service request, Contact email: Support@Sunfan.shop
As part of our support standard, Phone: (470)862-1495
To keep communications accurate, Physical and return address: 448 3rd Ave, Hattiesburg, MS 39401, US
For customer reference, Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/Sao_Paulo).